The Petersburg Post

Saturday, Dec 2nd, 2023 - Ginger Conlon at Genesys looks beyond the AI hype and dispells ten contact centre misconceptions. More than three-quarters of senior business leaders agree that artificial intelligence (AI) will be a critical part of their customer experience (CX) operations in the coming years. But it's all too easy to get distracted by the AI hype, which can impede progress when using the technology to build a competitive edge. ...

Friday, Dec 1st, 2023 - Starting Dec. 1, Google will begin deleting inactive Google accounts , including account contents such as photos, Gmail messages, Calendar appointments, Drive documents, Contacts records and YouTube videos. An inactive Google account could include a Gmail address you used to subscribe to a newsletter, join an online forum or sign up for a shopping site -- all to remain anonymous or avoid spammy messages in your ...

Friday, Dec 1st, 2023 - Bipartisan legislation introduced in the Senate this week would strip the Transportation Security Administration (TSA) of its authority to use facial recognition technology as part of its airline passenger screening program, and require the agency to get rid of data obtained through the use of facial recognition technology. The Traveler Privacy Protection Act of 2023 was introduced by Sens. John Kennedy, R-La., and ...

Friday, Dec 1st, 2023 - Microsoft and Amazon face growing scrutiny from competition regulators worldwide over their cloud business operations. Google is pushing the U.K.'s competition watchdog to act against Microsoft's alleged unfair business practices. Google's letter alleges that Microsoft's licensing practices disincentivize customers from choosing alternatives. Google has urged Competition and Markets Authority (CMA), Britain's ...

Friday, Dec 1st, 2023 - WhatsApp's Secret Code feature adds an extra layer of security and privacy to locked chats To provide users with even more secure and private conversations, WhatsApp has rolled out its latest feature – WhatsApp Secret Code . This innovative addition to the popular messaging app allows users to set a unique password, different from their device unlock code, to protect their locked chats. The secret code ...